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About Us
Our Contact details:
Secret Seeds
Cove Tiverton Devon EX16 7RU United Kingdom
Phone: +44(0) 1398 331946
Fax:
Email: info@secretseeds.com
838 0605 27
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside the UK your credit card company will convert the transaction to your own currency.
We accept all major credit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Seed orders within the UK = £1 within the EU = £1.30 all other destinations = £2
For other heavier items, such as bulbs, books etc - postage will be calculated by total weight of order at checkout.
NB: There will be a 50p credit card surcharge for all orders under £5.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 5 business days, please allow up to 21 days during busy periods or during spring or summer sales.
Tax Charges
Our VAT registration number is 838 0605 27
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We supply seed that is freshly collected and stored in temperature/humidity controlled conditions. We do our best to ensure that seeds are named correctly. However, all the seeds offered are the result of open-pollination, therefore hybridisation may occasionally occur which is beyond our control. No liability can be accepted beyond that of being prepared to provide replacement seeds or a refund to the value of the initial purchase.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44(0) 1398 331946 or write to us at Cove Tiverton Devon EX16 7RU United Kingdom
Privacy Policy
Secret Seeds do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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